Dispatch

Dispatch

Dispatch

In line with Tod W. Burke

about Dispatch in the Encyclopedia of Law Enforcement:

“If I had a choice between a two-way radio and a gun, I'd take the radio.” The above quote is from a former Maryland police officer and reflects the importance of the dispatcher. Although the role of the dispatcher is critical for the survival of law enforcement officers and the citizens who call upon them, administrators, officers, and citizens often misunderstand dispatchers. Dispatchers must process complex information in a matter of seconds to ascertain nonemergency from emergency calls. They must attempt to calm the caller, as some may be in great panic and unintelligible. The dispatcher must determine the nature of the problem and the location of the incident, and inquire if anyone has been injured.

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